Intel Graphics Driver 27.20.100.94XX Issue
The latest Intel Graphics Driver version 27.20.100.9466 is causing various issues with the DisplayLink software needed for proper universal docking station operation. Black external screens, slow and stalled PC, and driver crashes have been reported to Targus. This latest Intel Graphics Driver is sometimes installed as part of the 20H2 Windows 10 update. It may also be installed on Tiger Lake-based PC. Some users have reported issues with other version of the Intel Graphics Driver in the series 27.20.100.94XX.
Planned Intel Fix
Intel has posted Intel Graphics – BETA Windows 10 DCH Drivers at their support portal. Targus has not validated this version of the Intel Graphics driver yet and is testing it for compatibility with Targus Universal Docking Stations and the DisplayLink software.
Planned Synaptics DisplayLink Fix
We are working on a fix with Synaptics. This planned release, DisplayLink 10.1M1 software for Windows, is scheduled for release in June. Currently, Targus can offer an unsigned Release Candidate of the DisplayLink 10.1M1 software for those who would like to try it with the latest Intel Graphics Driver. Note, this release requires use intervention to install it and is not recommended for mass deployments.
Contact Targus if you would like to try the Release Candidate.
Originally planned for release late May, validation of the DisplayLink software version 10.1M1 has been extended. Targus now plans to have a fully signed release available from Targus.com and on Windows Update in June. It is expected that this version will also be deployable in mass and can be used for corporate imaging. Watch this blog for updates.
Temporary Work Around
Many Targus universal docking station customers have found that rolling back to a previous Intel Graphics Driver version will restore functionality. However, this is not often possible for those who got the driver via the 20H2 update process or pre-installed on newer Tiger Lake-based PC. For these customers, it is recommended to uninstall the latest Intel Graphics Driver version 27.20.100.9466 and install one of the Other Versions from here.
Dell PC Recommendations (Newer Intel Graphics Driver)
Dell is also advising to update the Intel Graphics Driver, see here. It is not clear when this driver will be available from Windows Update but Targus believes this may be in next months (2nd Tuesday of the month) Windows Updates for Tiger Lake systems.
It is unclear whether any of the recommended remediation steps for the Dell Security issue described at this article may also load the latest Intel Graphics Driver.
Targus recommends following the Dell guidance, and then verify the desired Intel Graphics Driver is installed.
PC OEM Update Utilities and Processes
Targus recommends following OEM update and patch procedures and then verifying the desired Intel Graphics Driver is installed and functioning with the DisplayLink-based Targus universal docking station.
Support
Contact your Targus representative for more information, pricing, and availability. For Technical Support, please reach below regional Customer Service Representative respectively:
China / Hong Kong / India / Indonesia / Japan / Korea / Malaysia / Singapore / Philippines / Taiwan / Thailand
About Targus
Thirty-five years and a history of firsts, Targus has been revolutionizing mobile computing accessories for large enterprises and end-users alike — connecting people and technology in meaningful ways. From laptop bags to tablet cases to peripherals and universal docking stations, we persistently conceive, design, and produce innovative, productivity-boosting solutions that make the complex, simple; and help people pursue their passions and live their purpose – at work and in life. We cross categories, regions, industries, and lifestyles with a breadth and depth of products that seamlessly provide you with everything you need to live, dream, and do.
Headquartered in Anaheim, California, Targus has global operations in over 45 offices and distribution in more than 100 countries. Learn more about us at targus.com, like or follow us on Facebook, and LinkedIn.